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FAQs

PRODUCTS

What’s included in my purchase?
Each product or kit includes the files in their corresponding formats (A4, A5, depending on the case).
If the product contains multiple PDF files, you will receive them in a single compressed file (.zip or .rar) which you will need to unzip.

 

How do I access files downloaded in .zip or .rar format?
Some products are delivered in compressed files (.zip or .rar) containing multiple documents. To access them, use programs like WinRAR, WinZip, or your operating system’s built‑in tools.
If you have trouble opening them, contact us at [email protected].

 

How do I set up the files for printing?
If you have questions about paper sizes or print settings, please refer to the usage guide.
If doubts remain, feel free to reach out.

 

Why don’t the colors on screen match the printed ones?
Exact color matching between screen and print cannot be guaranteed. Variations may occur due to monitor settings, paper type, or printer.
We recommend printing a test page before final printing.

 

 

What should I do if I have issues with the downloaded file?
If you experience difficulties opening or using the files, contact us at [email protected]

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PAYMENTS & DELIVERY

How is the delivery done?
Delivery is by email, where you will receive a link to download your files. It’s free and same‑day.

 

Can I make changes or returns?
Due to the digital nature of the products, changes or returns are not accepted.

 

My payment hasn’t cleared yet, what can I do?
Delays in payment confirmation may affect access to your files. Once confirmed, you can download them immediately.
If more than 48 hours pass and your payment is still not confirmed, email us at [email protected]

 

 

What happens if I enter my email address incorrectly?
Contact us at [email protected] so we can help you fix it.

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LICENSES & CUSTOMIZATION

Can I customize the product design?
Some files with a commercial license allow certain customization, while personal‑use files cannot be modified.
If you need a specific design, ask about our customization options.

 

What’s the difference between personal and commercial licenses?

  • Personal license: includes the brand logo on all or some pages, for personal use only.

  • Commercial license: no logo (or only on the first page) and allows selling printed products. Some files include a fully editable version.

 

Neither license allows reselling the designs in digital format.
For more information, please read our Terms and Conditions.